Health & Safety

In the Concert Hall

As of March 8, The Florida Orchestra has updated our health and safety policies for patrons in accordance with CDC guidelines. We will continue to monitor the latest Covid information and consult with an epidemiologist. If circumstances change, we’ll make any adjustments as necessary to keep each other healthy and safe.

FACE MASKS RECOMMENDED

  • Face masks that cover the nose and mouth are recommended for all TFO patrons and staff in all venues. For CDC guidance on masks, click here.
  • For Pre-Concert Conversations, patrons may sit wherever they like, but they must sit in their ticketed seats for the performance.

ONSTAGE

All TFO musicians, conductors and guest artists, as well as staff, are fully vaccinated.

VENTILATION

The ventilation systems at all venues meet or exceed all federal, state and local guidelines.

WHAT CAN YOU DO?

  • When attending a concert, please wear your mask, wash your hands, and keep your distance.
  • Anyone who is feeling ill or has been in contact with someone who has been feeling ill should not attend events and monitor their health.
  • We appreciate your understanding and cooperation as we work toward the same goal: keeping each other healthy and safe.

COVID-19 WARNING

An inherent risk of exposure to the novel coronavirus/Covid-19 exists in any public place where people are present. Covid-19 is a highly contagious disease that may result in personal injury, severe illness, and death. According to the Centers for Disease Control and Prevention, senior citizens and persons with underlying medical conditions are especially vulnerable. Please visit the CDC’s website for its current guidance on people at increased risk for severe illness and other people who should take extra precautions. By attending a performance of The Florida Orchestra, you voluntarily assume all risks related to exposure to Covid-19. Please help keep each other safe.

How Do I Exchange Tickets?

Subscribers can exchange tickets using their Flexible Ticket Exchange privilege. Premium subscribers may exchange for any Masterworks, Pops or Coffee concert presented solely by TFO. Some restrictions apply. Compose Your Own subscribers may exchange for any Masterworks or Pops concert. Simply exchange your tickets no later than 48 hours before the concert presented solely by TFO. Some restrictions apply. A change in price level may incur additional charges. Concert specials are not available for exchanges.

Email or fax: Email or fax a copy of the voided tickets (please write void on each ticket) with your request to ticketcenter@floridaorchestra.org. If faxing, send fax to 727-820-8617; we recommend a follow-up call.

Mail: If there are more than 10 days until the concert you are exchanging, you can mail your tickets with your request to
244 2nd Ave N. Suite 420, St. Petersburg, FL 33701.

How can I donate my tickets?

If you can’t use your tickets and want to donate them back to the orchestra, simply follow one of the options above to return your tickets before the concert. You will receive a tax deductible donation letter.

How can you contact us?

Hours: Mon-Fri, 9am-5pm.

For in-person transactions, the Ticket Center is now open 10 am to 3 pm, Monday through Friday. We are open by phone and email 9 am to 5 pm, Monday through Friday, and 10 am to 2 pm on Saturday.

Phone: 727-892-3337 or 800-662-7286
Fax: 727-820-8617
Email: ticketcenter@floridaorchestra.org
Mail: 244 2nd Ave N. Suite 420, St. Petersburg, FL 33701