Health & Safety

In the Concert Hall

We are thrilled to bring back The Florida Orchestra at full power for full audiences throughout Tampa Bay – all while maintaining protocols to keep you, our musicians and our staff healthy and safe.

Following CDC guidelines, we strongly encourage Covid-19 vaccinations for the safety of everyone. However, by working with the different requirements of our partner venues, patrons will have options. As the season progresses, we will re-evaluate and adjust safety measures as needed and keep you informed.


TFO will perform traditional length concerts with a full complement of musicians at three major performing arts venues operating at full capacity:

The Straz Center for the Performing Arts
1010 North W.C. MacInnes Place

The Duke Energy Center for the Arts/Mahaffey Theater
400 First St. S
St. Petersburg

Ruth Eckerd Hall
1111 McMullen Booth Road


  • Masks that cover the nose and mouth are required for all TFO patrons and staff in all venues, regardless of vaccination status.
  • Masks may be lifted briefly for drinks in the lobby; drinks are not permitted in the theaters.


  • As of Jan. 5, 2022, (effective until further notice) for indoor, public, ticketed events, all attendees ages 5 and up must show proof of a negative COVID-19 test certified by a test provider to gain entrance to all performances at the Straz Center. In the alternative, attendees can voluntarily present a CDC vaccination card showing that the attendee is fully vaccinated (“fully vaccinated” means that at least two weeks have passed since the last required dose). Adults must also show photo ID.  In addition, the Straz Center has implemented a new bag size policy. For details regarding acceptable tests, mask requirements, bag size limits, and other Straz Center health and safety measures, click here.
  • To help guests who need testing in order to meet the Straz Center’s entry requirements, the venue now offers on-site rapid antigen testing through Heed Health for all Morsani Hall and Ferguson Hall events starting Feb 1. This service will continue through Mar 13 and will be extended depending on health conditions in our community. The testing tent is located adjacent to the Arrival Plaza at The Straz and tests cost $20 per test, credit cards only. Testing will be available for 90 minutes before the start time of your event. To register, click here.
  • Patrons unable or unwilling to meet these entry requirements at the Straz can exchange their TFO tickets for another venue or a future concert in the 2021/22 season without a fee. To do so, patrons can email the voided tickets to the TFO Ticket Center at


All TFO musicians, conductors and guest artists, as well as staff, are fully vaccinated.


The ventilation systems at all venues meet or exceed all federal, state and local guidelines.


  • When attending a concert, please wear your mask, wash your hands, and keep your distance.
  • The Florida Orchestra encourages anyone who is feeling ill or has been in contact with someone who has been feeling ill in the last 14 days to not attend events and monitor their health.
  • We appreciate your understanding and cooperation as we work toward the same goal: keeping each other healthy and safe.


An inherent risk of exposure to the novel coronavirus/Covid-19 exists in any public place where people are present. Covid-19 is a highly contagious disease that may result in personal injury, severe illness, and death. According to the Centers for Disease Control and Prevention, senior citizens and persons with underlying medical conditions are especially vulnerable. Please visit the CDC’s website for its current guidance on people at increased risk for severe illness and other people who should take extra precautions. By attending a performance of The Florida Orchestra, you voluntarily assume all risks related to exposure to Covid-19. Please help keep each other safe.

How Do I Exchange Tickets?

Subscribers can exchange tickets using their Flexible Ticket Exchange privilege. Premium subscribers may exchange for any Masterworks, Pops or Coffee concert presented solely by TFO. Some restrictions apply. Compose Your Own subscribers may exchange for any Masterworks or Pops concert. Simply exchange your tickets no later than 48 hours before the concert presented solely by TFO. Some restrictions apply. A change in price level may incur additional charges. Concert specials are not available for exchanges.

Email or fax: Email or fax a copy of the voided tickets (please write void on each ticket) with your request to If faxing, send fax to 727-820-8617; we recommend a follow-up call.

Mail: If there are more than 7 days until the concert you are exchanging, you can mail your tickets with your request to
244 2nd Ave N. Suite 420, St. Petersburg, FL 33701.

How can I donate my tickets?

If you can’t use your tickets and want to donate them back to the orchestra, simply follow one of the options above to return your tickets before the concert. You will receive a tax deductible donation letter.

How can you contact us?

Hours: Mon-Fri, 9am-5pm.
The ticket center is not open for in-person transactions. 

Phone: 727-892-3337 or 800-662-7286
Fax: 727-820-8617
Mail: 244 2nd Ave N. Suite 420, St. Petersburg, FL 33701