Covid-19 FAQ

WHAT WILL MY CONCERT EXPERIENCE BE LIKE?

The Florida Orchestra is thrilled to welcome you back! For maximum safety and flexibility, Music Director Michael Francis is dividing musicians into smaller ensembles for shorter concerts with no intermission, open to limited audiences exclusively at the Duke Energy Center for the Arts/Mahaffey Theater in St. Petersburg. The concert experience will be different from your last visit, but you will not be disappointed by the outstanding music.

Even though Florida is easing restrictions, TFO will be extra cautious and follow CDC guidelines for now, in conjunction with our partners at The Mahaffey Theater in St. Petersburg. Our top priority is the health and safety of our guests, musicians and staff. Here are the changes you can expect at our concerts:

PARKING NOTE: Valet will NOT be available. Parking is $10 cash only for the Mahaffey parking lot and garage. Please use the First Street or Dali Museum entrances.

FACE MASKS ARE REQUIRED

  • Face coverings covering the nose and mouth will be required for guests, staff and musicians at all times in the Mahaffey Theater. Please bring your own mask; disposable ones will be provided if necessary.
  • Patrons may remove masks briefly to drink beverages; woodwind and brass musicians will remove masks to play. Please note, drinks are not allowed in the theater.

WELCOME TO THE MAHAFFEY THEATER

  • All concerts will be performed only at the Mahaffey Theater.
  • Upon arrival, all patrons will enter through Atrium doors on the southeast side of the Mahaffey for security checks. To minimize contact, patrons are encouraged to bring small bags or none at all.
  • All guests will have touchless temperature checks.
  • Tickets will be checked but not touched or torn.
  • Stanchions, directional signs and reminders will be posted throughout the venue to guide patrons in maintaining a physical distance of 6 feet.
  • To reduce contact in the lobby, plexiglass and touchless pay systems have been installed at bar areas and concierge desk. 

IN THE CONCERT HALL

  • Reserved seats are assigned in pairs at least 6 feet apart. Musicians will be seated at least 12 feet from the nearest patron.
  • Maximum audience capacity is 25 percent.
  • All concerts will be shorter, about 75 minutes, with no intermission.
  • Smaller ensembles ranging from 20-40 musicians will be on stage to allow for extra spacing.
  • Concert programs will not be printed. Printable program notes and other concert information will be easily accessible at FloridaOrchestra.org and can be viewed on your smart phone.
  • Live Pre-concert Conversations for the Masterworks and Coffee series are on hold for now.

NEW CLEANING MEASURES

  • The Mahaffey Theater is implementing strict new cleaning procedures for before and between concerts, including long-lasting disinfectant spray in the theater, lobby and backstage. All high-touch areas, including seat armrests, will be cleaned between concerts.
  • Touchless paper towel and soap dispensers have been installed in the restrooms. Numerous hand sanitizer stations are located throughout the building.

VENTILATION

  • The ventilation system meets or exceeds all federal, state and local guidelines. The system uses HEPA filters with a MERV rating of 13 combined with regular sanitization of the evaporator coils.

WHAT CAN YOU DO?

  • When attending the concert, please wear your mask, wash your hands, and keep your distance.
  • The Florida Orchestra encourages anyone who is feeling ill or has been in contact with someone who has been feeling ill in the last 14 days to not attend events and monitor their health.

COVID-19 WARNING

An inherent risk of exposure to the novel coronavirus/Covid-19 exists in any public place where people are present. Covid-19 is a highly contagious disease that may result in personal injury, severe illness, and death. According to the Centers for Disease Control and Prevention, senior citizens and persons with underlying medical conditions are especially vulnerable. Please visit the CDC’s website for its current guidance on people at increased risk for severe illness and other people who should take extra precautions. By attending a performance of The Florida Orchestra, you voluntarily assume all risks related to exposure to Covid-19. Please help keep each other safe

How Do I Exchange Tickets?

If you need to exchange your tickets, please do so no later than 48 hours before any concert presented solely by TFO. A change in price level may incur additional charges. Here are your options:

Email or fax: Email or fax a copy of the voided tickets with your request to ticketcenter@floridaorchestra.org or by fax at 727.820.8617. If faxing, we recommend a follow-up call.

Mail: If it is more than 7 days before the concert you are exchanging, you can mail your tickets with your request to our office (address below).

How can I donate my tickets?

If you can’t use your tickets and want to donate them back to the orchestra, simply follow one of the options above to return your tickets. You will receive a tax deductible donation letter.

How can you contact us?

The ticket center is not open for in-person transactions.

Phone: 727.892.3337 Mon-Fri 9 am-5 pm; Saturday-Sunday 10 am-3 pm
Email: ticketcenter@floridaorchestra.org
Mail:
244 2nd Ave N. Suite 420, St. Petersburg, FL 33701

Concert Venue
The Mahaffey Theater, Duke Energy Center for the Arts
400 First Street South, St. Petersburg