Auditions & Employment

Reports to:
Director, Education and Community Engagement

Position Summary:
The Education and Community Engagement Manager is an essential creative and administrative member of the ECE team who contributes to the overall strategic growth, efficacy, sustainability, and success of the Education and Community Engagement Department’s diverse programming.

The Education and Community Engagement Manager is a critical member of the ECE team. The ECE Manager will contribute to ECE’s strategic goals focused on growth, impact, efficacy, and sustainability. A highly visible and collaborative role both within the organization and externally in our various communities, the candidate for the Manager position requires a mission driven, highly organized, excellent communicator who can prioritize and manage responsibilities in a fast-paced environment.
Responsibilities and duties include, but are not limited to:

• Ensure and coordinate excellent youth and school programs.
• Provide support for community concerts and programs.
• Collect, populate, and organize essential data and metrics for ECE programs.
• Prepare, organize, and collate various digital/social media content.
• Manage, develop, and design database systems to improve and optimize efficacy; this includes SOP’s, various databases, and organizational systems.
• Coordinate string specialist, musician, volunteer, and intern schedule for ECE programs.
• Manage assigned program details and relevant communications.
• Collaborate with Director of ECE to develop current and future programming. This includes design, execution, and effective evaluation for ECE programs.
• Liaise with Marketing department to engage audiences and maximize awareness of education activities through social media platforms and other campaigns.
• Other duties as assigned.

Additional Responsibilities:
• The ECE Manager will attend requested/required committee or task force meetings.
• Provide logistical support to assigned ECE programs.

Qualifications, Experience & Education:
• Bachelor’s degree in music, music education, or music administration preferred.
• 2-4 years of non-profit experience preferred.
• Excellent communicator that can effectively write, present, and speak about the importance of the intersections of the arts, community, and education.
• Ability to navigate working closely interdepartmentally throughout the organization.
• A deep commitment to the arts as a tool for transformative social change to build and connect our local communities.
• Fluent in Microsoft office suite, Formstack, and other relevant database or organizational tools.
• Highly organized and proactive in a fast paced, high-volume department with diverse and robust programming.
• Experience working with community members of all ages and backgrounds a plus.
• Experience working with young people, from early elementary through college a plus.
• Candidates with transferable skills outside of the field of music will be considered; some background knowledge of music and educational principles preferred.

Additional Information:
This position requires some travel and work in the field. A reliable vehicle and license are required.

This position offers a general hybrid work option; with a minimum of three days in the office.

This position offers and encourages professional development opportunities in various relevant topics throughout the season.

Salary Range: $44,000-$52,000, including a strong benefits package. This is a full-time, exempt position and a strong opportunity for advancement, requiring evening and weekend hours when needed.

About The Florida Orchestra:
The Florida Orchestra exists to INSPIRE – EDUCATE – UNITE and build community through the power of music. Celebrating our 56th season in 2023-24, The Florida Orchestra (TFO) is the largest professional orchestra in the state and largest performing arts organization that bridges the bay. TFO employs 71 full-time professional musicians and conductors, graduates of some of the top music schools and conservatories, under the leadership of internationally acclaimed Music Director Michael Francis. Excellence is behind our musicians, the music, and all we do. Each season, TFO offers more than 100 high quality music experiences, education, and outreach programs. Concert series include classical, popular, and light symphonic morning concerts in three major performing arts venues in Tampa, St. Petersburg, and Clearwater, as well as other non-traditional venues throughout Tampa Bay, and free Pops in the Park community concerts. Beyond the concert halls, TFO programs bring the transformative power of music to schools, youth, and senior centers, to underserved areas and to those who would not otherwise have access to such opportunities. We put instruments in the hands of children, offer inspiration and joy to all ages and stages, uplifting comfort to those who most need it, and bring our community together. The Florida Orchestra has a budget of about $12 million.

Application Process:
Interested candidates should submit a resume or cv, cover letter addressing relevant experience, themes covered in the job description, and three professional references to ECEsearch@floridaorchestra.org. Please include "ECE Manager" in the subject line.

Applications will be accepted until December 29th, 2023. All inquiries and discussions will be considered strictly confidential.

The job description does not constitute an employment agreement and is subject to change by The Florida Orchestra based on the changing needs and requirements of the job, department, or organization. Duties, responsibilities, and skills are also subject to change.

The Florida Orchestra is a registered 501(c)3 non-profit an equal opportunity employer and does not discriminate on the basis of race, sex, age, religion, national origin or any other basis prohibited by applicable law.

About The Florida Orchestra

The Florida Orchestra exists to INSPIRE | EDUCATE | UNITE and build community through the power of music. Celebrating our 56th season in 2023-24, The Florida Orchestra (TFO) is the largest professional orchestra in the state and largest performing arts organization in Tampa Bay. TFO employs 71 full-time professional musicians and conductors, graduates of some of the top music schools and conservatories, under the leadership of internationally acclaimed Music Director Michael Francis. Each season, TFO offers more than 100 high-quality music experiences, education and community programs. Concert series include classical, popular, and light symphonic morning concerts in three major performing arts venues in Tampa, St. Petersburg, and Clearwater, as well as free Pops in the Park and other community concerts. Beyond the concert halls, TFO programs bring the power of music to schools, youth and senior centers, and underserved areas. We put instruments in the hands of children, offer inspiration and joy to all ages and stages, uplifting comfort to those who most need it, and bring our community together.

Position Summary

It is the primary responsibility of the ticket center representative to provide excellent customer service over the phone, in person, and/or e-mail. This position also requires handling concert ticket sales, patron services, and daily operations related to TFO Ticket Center, located in downtown St. Petersburg, and in the venues where TFO performs.

Reports to

Ticket Center Manager

Basic Functions

Process subscription and single ticket orders for a variety of Florida Orchestra concerts
Provides excellent customer service to all Florida Orchestra patrons, resolving issues in a timely manner, escalating when needed. Processes season renewals and reseating of patrons, and redeems complimentary vouchers and trade ticket orders. Assists with educational programs and community engagement ticketing needs. Clearly articulates and distinguishes the product features and benefits to patrons, including incentive offers and promotional programs. Follows ticket center policies and procedures.

Build and cultivate excellent patron relationships
Represents TFO at our performances, working at the venue will call window at concerts in Tampa, St. Petersburg and Clearwater as assigned. Provides excellent customer service to all. Consistently identifies areas of improvement and growth.

Learn and use our ticketing software system, Tessitura.
Experience with this system is an advantage, but not essential. You will receive the necessary training.

Other:

The salary range for this position is $36,500-$38,000, including a strong benefits package.

This is a full-time, exempt position requiring evening and weekend hours when needed.

The Florida Orchestra is a registered 501(c)3 non-profit an equal opportunity employer and does not discriminate on the basis of race, sex, age, religion, national origin or any other basis prohibited by applicable law.

Application Process:

Interested candidates should submit a resume and cover letter to mreive@floridaorchestra.org.

Please include "Ticket Center Representative Application" in the subject line. All inquiries and discussions will be considered strictly confidential.

Our ideal candidate is passionate about inspiring joyful giving. You want to dedicate yourself to fundraising on behalf of TFO in order to encourage and help donors realize their philanthropic goals through a relationship with our non-profit organization. With your proven track record of fundraising success, you bring significant experience identifying, cultivating, soliciting, securing, and stewarding major donors at the 5-6 figure gift level. Highly motivated, you are ready to embrace fundraising as your primary role and eager to take on the full responsibilities of the position. Your daily focus will be driven by results -- acquiring, maintaining, and expanding relationships with many donors and securing charitable contributions to ensure we meet and exceed monthly fundraising goals and achieve annual contributed revenue targets of more than $5 million. Your role will involve effective solicitation, retention, growth and stewardship of donors within an assigned portfolio throughout the fiscal year contributed revenue cycle, as well as prospect research and development of individual plans and approaches for new annual fund and major gift acquisitions. Impeccable personal integrity and authentic mission-driven passion for the fundraising role within non-profit TFO are requisites. You will report to the Chief Development Officer. The position offers the right candidate the potential for mentorship by the CDO and professional growth within TFO Development. The work can be challenging but fulfilling, with the reward of a world-class orchestra and the joy it brings our community.

All interested candidates are asked to send their resume and cover letter of interest to the following email address: mgosearch@floridaorchestra.org  All inquiries and discussions will be considered strictly confidential.

Please click here for a full job description.